Support & Troubleshooting
Why haven’t I received my confirmation email?
Confirmation emails are typically sent immediately after your application is submitted. If you haven’t received your confirmation within a few minutes, please check your spam or junk folder.
Also double-check that the email address you entered was accurate. If you’re still having trouble, we can manually resend the confirmation to you.
My form isn’t submitting — what should I do?
If the form doesn’t submit, review all required fields and make sure nothing is missing or filled incorrectly. Look for error messages in red.
If everything looks good but the issue persists, try refreshing your browser, clearing your cache, or using a different browser like Chrome or Firefox.
Why did I get an “invalid entry” error?
This message usually means something was entered incorrectly—such as letters in a phone number field or special characters that aren’t allowed.
Carefully check the fields and retype your responses to ensure they’re in the correct format. Avoid pasting in information when possible.
How can I check the status of my application?
After submission, you’ll receive a confirmation email with a reference number. Most applications are processed within 24 business hours.
If you haven’t received an update, contact us with your reference number and we’ll provide a status update.
My certificate email link isn’t working. What should I do?
If the certificate link isn’t working, try copying and pasting the full link into your browser’s address bar.
If that doesn’t work, please reach out to us and we’ll resend the link or send the certificate another way.
FAQ on Application Timeline
How long does it take to receive my resale certificate?
Most resale certificate applications are processed within 24 business hours. In many cases, customers receive their certificate by email the same day, depending on the time of submission and the accuracy of the information provided.
When will I be contacted after I apply?
You will typically receive a confirmation email immediately after submission. If any additional information is required, a support representative may reach out to you by email or phone within a few hours.
What can cause a delay in my application?
Delays can occur if required fields are missing, if uploaded documents are incorrect or blurry, or if ownership or business information needs further verification. Be sure to double-check all entries before submitting.
Can I speed up my application processing time?
Yes, ensuring all required fields are filled in accurately, uploading any needed documents clearly, and using a business email address can help speed up your application. Submitting during business hours also helps reduce wait time.
How will I know when my application is complete?
Once your application is processed and approved, you will receive an email with a copy of your resale certificate and any associated state number. No further action is required unless we notify you otherwise.
Document Requirements & Uploads
What documents are required to apply for a resale certificate?
In most cases, you’ll need to provide basic business details, such as your business name, address, type of entity, and EIN (if applicable). Some states may also require a copy of your business license or a driver’s license for identity verification.
Do I need to upload my business license?
Not always. Some applications don’t require a business license, but certain states may request it for verification purposes. If your state does require one, you’ll be prompted to upload it during the application process.
What format should my uploaded documents be in?
Documents should be in PDF, JPG, or PNG format. Make sure all uploads are clear and legible, especially for IDs or business licenses. Blurry or incomplete uploads can delay processing.
Can I submit my documents later if I don’t have them ready?
Yes. If documents are missing at the time of application, you may be contacted by email with instructions to submit them separately. However, this will delay processing until all necessary documents are received.
I uploaded the wrong file — how do I fix it?
If you uploaded the wrong document, simply reply to your confirmation email or reach out through the support page with the correct file attached. Be sure to reference your application confirmation number when sending updates.
License & Permit Types Explained
What is a resale certificate?
A resale certificate allows your business to purchase items tax-free if those items are intended for resale. It proves to suppliers that you are a registered reseller and prevents you from paying sales tax on eligible wholesale purchases.
What is a seller’s permit and how is it different from a resale certificate?
A seller’s permit authorizes your business to collect sales tax from customers and report it to the state. In many states, the seller’s permit and resale certificate are the same document, but in others, they are separate. Always check your state’s requirements.
Do I need a business license and a resale certificate?
Yes, in most cases. A business license registers your company with the local or state government, while a resale certificate is specific to sales tax exemption on resale purchases. They serve different legal and tax purposes.
Can online sellers apply for resale certificates too?
Absolutely. Online sellers are often required to hold a resale certificate if they are buying inventory to resell through digital platforms like Amazon, eBay, or Shopify. It’s also necessary for accessing wholesale pricing.
What kind of permits does a new business typically need?
A new business often needs a resale certificate or seller’s permit, a business license, and possibly a federal EIN. Depending on your business type and location, you might also need health permits, zoning clearance, or professional licenses.
Billing, Payments & Refunds
How much does it cost to apply for a resale certificate through your service?
Our standard processing fee is $125, which includes all applicable state filing fees. There are no hidden charges, and your certificate is delivered electronically once approved.
What payment methods do you accept?
We accept all major credit and debit cards through our secure online checkout. Payment is required at the time of submission to begin processing your application.
Is my payment information secure?
Yes. All payment information is encrypted and processed through a PCI-compliant payment gateway. We do not store any credit card data on our servers.
Can I get a refund if I cancel my application?
Refunds may be issued if the application has not yet been processed or submitted to the state. Once processing has begun, we are unable to offer refunds due to administrative and filing costs.
I was charged but didn’t receive a confirmation — what should I do?
If you were charged but did not receive a confirmation email, check your spam or junk folder first. If nothing is found, contact us with your full name and the last four digits of your card so we can locate and confirm your order.
Form Submissions & Errors
What should I do if my form won’t submit?
First, make sure all required fields are filled out correctly. Missing information or invalid entries will prevent the form from being submitted. Try refreshing your browser or switching to another browser if the issue continues.
Why am I seeing an error message after submitting my application?
Error messages usually appear due to incomplete fields, invalid formatting (such as letters in a number field), or connection issues. Carefully review the form and correct any highlighted fields before resubmitting.
How do I know if my form submission was successful?
After a successful submission, you’ll see a confirmation message on the screen and receive an email with your confirmation number. If you don’t receive either, your submission may not have gone through.
Can I edit my form after submitting it?
No, submitted forms can’t be edited directly. However, if you made a mistake, you can contact support with your confirmation number and the corrected information, and we’ll update your application on your behalf.
The page froze while I was submitting — did it go through?
If the page froze or timed out, your submission may not have been completed. Check your email for a confirmation message. If you didn’t receive one, it’s safe to return to the form and resubmit your information.
Account Access & Notifications
I didn’t receive any email after submitting my form — what should I do?
Check your spam or junk folder first, as confirmation emails may be filtered by your email provider. Also, ensure you entered your email address correctly on the form. If you still don’t see a message, contact support to confirm your submission.
Can I change the email address associated with my application?
Yes. If you need to update your email address, contact support with your full name, confirmation number (if available), and the new email address you’d like to use. We’ll update it on our end and resend your confirmation if needed.
How will I be notified about the status of my application?
You’ll receive an email update at each step of the process. This includes confirmation of receipt, any additional documentation requests, and the delivery of your completed certificate.
Do I need to create an account to apply?
No account is required. You simply fill out the form and receive all updates via email. However, make sure the email address you provide is active and checked regularly so you don’t miss any important messages.
I lost my confirmation number — can I still get support?
Yes. While having your confirmation number helps us locate your file faster, we can still assist you using your business name, email address, or other identifying information submitted with the application.